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Midea Heat Pumps & Air Conditioning are available throughout New Zealand, including heat pumps and air conditioning for Auckland, Wellington and Christchurch.

FAQ

  • Who is Midea?

Established in 1968, Midea has grown from what was originally a local workshop into a leading consumer appliance and air conditioning systems manufacturer with worldwide operations. 40 years of relentless growth has resulted in a global turnover of $22 billion USD in 2011 and consequently the creation of more than 150,000 jobs worldwide.

Midea believes in rapid response to market demands, cost efficient operations and customer satisfaction and as a result wields a comprehensive product portfolio and a vast production capacity to meet these demands. Midea's integrated research and manufacturing process helps to enrich lifestyles all over the world through a distinct range of innovative, high quality yet affordable products.

Today Midea is a brand leader in China and is recognised throughout the world as a major appliance manufacturer. The company is actively globalizing its operations by opening plants in Vietnam, Belarus, Egypt, Brazil and India. It is also expanding its distribution subsidiaries in several countries in order to offer better service to local consumers.

Looking ahead, Midea persists with its strategy of taking the initiative in order to continue as a highly dynamic enterprise with the growth that is characteristic of a world class business. At the same time the company is deeply devoted to its role as a responsible corporate citizen both in China and around the world.

  • Are Midea Heat Pumps & Air Conditioning energy efficient?

Midea Heat Pumps & Air Conditioning are very efficient to run and our models are among the most efficient on the market.

  • Are Midea Heat Pumps & Air Conditioning reliable?

Midea Heat Pumps & Air Conditioning units are particularly reliable and backed by a 5 year full warranty including labour, parts and compressor. Midea Heat Pumps & Air Conditioning have been sold in the New Zealand market under the Sair brand for more than 8 years and have proven to be extremely reliable in New Zealand's harsh environment.

  • Are Midea Heat Pumps & Air Conditioning heat pumps quiet?

Yes. Midea Heat Pumps & Air Conditioning units can operate as low as 21dB noise level on their lowest fan speed. Even on a higher fan setting, which is the more likely setting you'll use, Midea Heat Pumps & Air Conditioning are extremely quiet.

  • Do Midea Heat Pumps & Air Conditioning use inverter technology?

All Midea Heat Pumps & Air Conditioning models supplied to New Zealand from 2013 are inverter type which uses a variable-speed compressor motor that can slow down and speed up as required to maintain a more constant temperature. This also makes them more efficient to run.

  • Will Midea Heat Pumps & Air Conditioning work below zero degrees Celsius when it's very cold outside?

Yes, all Midea Heat Pumps & Air conditioning models will operate when outside temperatures drop below freezing point. In fact, Midea Heat Pumps & Air Conditioning are designed to operate down to -15°C. All Midea Heat Pumps & Air Conditioning models provide good performance in low outdoor temperatures in winter.

  • Are Midea Heat Pumps & Air Conditioning environmentally friendly?

All Midea Heat Pumps & Air Conditioning supplied to the New Zealand market use the R410A refrigerant and are RoHS compliant. This means that they not only use environmentally friendly refrigerant, they are also free of lead, cadmium, mercury and other hazardous substances which are harmful to the environment.

  • What maintenance is required on Midea Heat Pumps & Air Conditioning?

Domestic split system heat pumps and air conditioners require the indoor air filters cleaned regularly, usually once a month. NOTE: For your safety, power supply must be disconnected before cleaning the indoor unit. The outdoor unit also needs to be kept free of debris. For details, please refer to the manufacturer's manual which comes with your newly purchased heat pumps or refer to our download section for information on specific models. It is advisable to get an annual inspection/service by a qualified technician to ensure that your heat pump operates trouble free.

  • How much does it cost to run a heat pump?

This is a difficult question to answer. It depends on how much you use it, what the cost of electricity is in your local area, how hard the unit has to work and whether you maintain your heat pump in good working condition.

Heat pumps in general are approximately 300% more efficient than an electric heater of the same output capacity and more efficient than other forms of heating. In cooling, there is no equivalent comparison for these air conditioning units.

  • Can I use Midea Heat Pumps & Air Conditioning for cooling as well?

All Midea Heat Pumps & Air Conditioning are reverse cycle air conditioners, which means, you can use them for cooling in summer as well as heating in winter.

  • How do Midea Heat Pumps & Air Conditioning compare with other brands on the market?

Midea Heat Pumps & Air Conditioning compare quite favourably with other brands on the market. Midea Heat Pumps & Air Conditioning are very quiet, as low as 21dB on several models, very sophisticated with unique features, yet easy to use. Midea Heat Pumps & Air Conditioning are also extremely reliable with 5 years full warranty (subject to warranty terms and conditions). And let's not forget, Midea Heat Pumps & Air Conditioning are very stylish!

Tips for using your heat pump and saving power:

Reduce the amount of time you need to use the heat pump. Do not leave cooling and heating appliances on overnight or when you are out.

Turn up (or down) the thermostat - a heated room in winter usually feels comfortable between 18-22°C, and a cooled room in summer about 21-24°C. Remember the humidity indoors will be low, so it will feel cooler. Try turning the thermostat to a warmer setting in summer, or a cooler one in winter. Even 1 degree can save a lot of energy - around 5 to 10% saving!

Dress appropriately for the weather. Putting on a sweater is better than turning the heater up.

Keeping your house warm in winter by making sure it is well insulated, and that shades or blinds on north and west facing windows are open during the day to let in winter sun. Use thermal drapes or thick curtains, especially on large windows or consider double-glazing, and close them as soon as the sun goes down. Exclude draughts by closing gaps under doors and around windows.

Keeping your house cool in summer by making sure it is well insulated and by shading north and west facing windows.

Try to cool or heat only those areas which need it, rather than the entire house or building. You will need to close doors between the conditioned and unconditioned areas, and close windows and doors in areas that are being cooled or heated. Close drapes or blinds, especially in the evening when you are heating.

In winter, you may need to heat living areas to a higher temperature (20-24°C) than other areas, e.g. the bed rooms (16-18°C), to feel comfortable.

Adjust louvers towards the ceiling when cooling, and towards the floor when heating (as cool air falls, while hot air rises).

Maintain your heat pump. Service all air conditioners according to the manufacturer's instructions. Keep the indoor unit free of dust and clean indoor air filters regularly (preferably monthly).

Make sure the heat pump is sized correctly to do the job!